Privacy policy

Our Commitment to Your Privacy

The CACAOLAB website and services are owned and operated by Cacaolab Corporation Limited (“CACAOLAB,” “we,” “our,” or “us”). We understand the importance of your privacy and are committed to making your experience with our site and services (collectively referred to as our "Services") safe and satisfying. This policy outlines how we collect, use, and disclose information, including personal information.

Personal Information

In this policy, "personal information" refers to data that can identify an individual, such as a name, address, email, contact number or credit card number etc.

How We Collect Personal Information

We collect personal information as part of providing our Services. This includes information you voluntarily submit when registering for our Services or seeking user support. We may also receive personal information from third parties, which we treat in accordance with this policy.

How We Use Personal Information

We use collected personal information to provide, improve, and develop our Services, enhance your user experience, respond to inquiries, prevent fraud, conduct research and development, analyze trends, and for the purposes described in this policy. We may also use your email address for product information and marketing messages, with an option to opt-out.

Sharing Personal Information

We may share personal information with subsidiaries, affiliates, trusted partners, and regulatory or law enforcement authorities when necessary to provide our Services or protect our rights and property. Information posted publicly is not considered personal information under this policy. Please note that we have limited control over how others use information shared with them through our privacy controls.

Non-Personal Information and Usage

We collect non-personal information and may aggregate personal information to render it anonymous. This information is used to improve our Services, prevent misuse, conduct research, and for other purposes outlined in this policy.

Data Security

We implement physical, electronic, and managerial measures to protect collected information. While we strive to safeguard data, we cannot guarantee 100% security, and you transmit information at your own risk.

Cookies and Tracking

  • Cookies: We use cookies to improve your site experience.
  • Why: They help with website functions, performance analysis, preferences, and targeted advertising.
  • Third-Party Cookies: Some are placed by third-party services.
  • Manage Cookies: Control them via your browser settings.
  • Do Not Track: We don't currently respond to "Do Not Track" signals.
  • Policy Updates: We may update this policy.

By using our site, you agree to our cookie use.

Third-Party Sites and Services

Our Services may include links to third-party sites. We do not control the content or privacy practices of these sites, and your interactions with them are governed by their policies.

Business Transfers

Personal information may be disclosed in business transactions, such as mergers, acquisitions, or asset sales.

International Visitors

Our Services are hosted in and provided from Hong Kong. By using our Services, you consent to the transfer of your personal data to Hong Kong and its use in accordance with this policy.

Information Retention and Disposal

We retain personal information as needed for business purposes or as required by applicable laws. Users may also save certain information through our Services.

Changes and Updates

We may update this policy periodically, with revisions reflected by the "last updated" date. We encourage you to review this policy to stay informed about our data practices.

Contact Us

For questions or concerns about this privacy policy, please contact us at: hello@cacalab.com

Last Updated: October, 2023