Terms of service

General Terms of Sale Welcome to CACAOLAB ("we," "us," or "our"). These General Terms of Sale ("Terms") govern the purchase of our chocolates and related products through our website located at www.cacaolab.com (the "Website"). By placing an order on our Website, you agree to be bound by these Terms. Please read these Terms carefully before making a purchase.

1. Ordering Process

a. Product Selection: Browse our selection of chocolates and related products on the Website. Select the items you wish to purchase and add them to your cart.

b. Checkout: Review your cart to ensure accuracy. Proceed to checkout, where you will be prompted to provide shipping and payment information.

c. Order Confirmation: After completing your order, you will receive an order confirmation email. This email serves as acknowledgment that we have received your order. Please review the order details and contact us immediately if there are any discrepancies.

2. Pricing and Payment

a. Prices: All prices for our products are listed in the currency specified on the Website and are subject to change without notice. The price displayed at the time of purchase is the final price.

b. Payment: We accept payment through the payment methods specified on the Website. You agree to pay the total amount due for your order, including any applicable shipping charges.

3. Shipping and Delivery

a. Shipping: We will ship your order to the address provided during the checkout process. Please ensure that the shipping information is accurate and up-to-date.

b. Delivery Time: The delivery time for your order is two to four working days from the date of order confirmation, with Saturdays, Sundays, and public holidays excluded.

c. Shipping Charges: For information on our shipping policies, please refer to our Delivery Policy.

4. Returns and Refunds

After an order has been placed, we are unable to accept cancellations or changes. Refunds for payments made by the customer will not be issued.

5. Product Availability

We make every effort to ensure that the products displayed on our Website are available for purchase. However, we reserve the right to limit the quantity of products available for purchase and to discontinue any product at any time.

6. Privacy

Your use of our Website and the information you provide during the ordering process are subject to our Privacy Policy, which can be found on our Website.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your purchase of our products.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the HK S.A.R., without regard to its conflict of law principles.

9. Contact Us

If you have any questions or concerns regarding these Terms or your order, please contact us at hello@cacaolab.com. By placing an order on our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any applicable policies and guidelines. These Terms constitute the entire agreement between you and CACAOLAB regarding your purchase of our products.

Last Updated: October, 2023