FAQ

What makes your chocolates unique?

Our chocolate is made from carefully selected South American cocoa beans, and we also source high-quality ingredients from around the world, including places like Hokkaido, Japan, France, Taiwan, and more. We prioritize flavor, texture, and quality, ensuring that every bite brings delight.

 

Do you use any artificial additives or preservatives in your chocolates?

We are committed to using natural ingredients and will not use artificial flavors & preservatives. We believe in the pure, authentic flavors of quality ingredients.

  

How do I store your chocolates to maintain their freshness?

To preserve the freshness of our chocolates, store them in a cool, dry place, away from direct sunlight and strong odors.

 

What is the shelf life of your chocolates?

Our chocolate are best enjoyed within the specified "best before" date on the packaging.

 

Can I track my order once it's shipped?

Yes, we provide order tracking through our shipping partner. You'll receive tracking information once your order is dispatched.

 

Do you offer international shipping?

Currently, we only ship within Hong Kong due to the need for temperature control during transit.

 

What is your return and refund policy?

We do not accept cancellations or changes to orders once they are placed. Unfortunately, we cannot issue refunds for payments made by customers.

 

Can I customize chocolates for special occasions or corporate events?

Absolutely! We offer customizable options for special occasions and corporate events. Contact our team to discuss your specific requirements. Please Call +852 2345 1990